AI is no longer experimental but the cornerstone of success if companies don’t want to fall behind their competitors. 84% of decision makers agree that their businesses must implement AI to maintain a competitive advantage in their industry. , moreover almost half of technical leaders expect AI to play a critical strategic role in their business. Those companies that have implemented and use AI in applications have already gained a number of benefits, such as better customer experience, increased automation, employee productivity growth, enhanced business agility, and revenue growth.
While the possibilities for AI within applications are endless, companies should focus on five use cases where AI’s value has already been proven.
AI-powered knowledge mining first analyzes documents with AI to structure content. It can then sift through all this information at a digital speed and make it available to anyone via a search query or even an application-initiated, automated search to proactively serve the user.
Document process automation
AI in the form of OCR for text extraction combined with natural language processing for understanding can pull important information to automate actions in business processes and route to the right people to handle exceptions.
Speech transcription and analytics
AI listens and transcribes people’s speech into the written word, even more some AI services can provide analytics to add important context to the transcription such as number of minutes logged per speaker.
AI understands and almost instantly translates popular spoken languages from one to another, making cross-region business more accessible.
Conversational AI enables enterprise developers to create rich, contextual digital assistants to speed up the discovery of information for both customer and employee use cases.
Most companies are not using AI in the majority of their applications but given the growing number of AI capabilities and use cases to deploy, the number of apps using AI is expected to grow substantially. The key challenge for companies is to implement these functions faster than competitors, because AI can play a critical role in driving application innovation and competitive differentiation. Technical decision-makers ideally want to see at least 55% of their core business applications and customer-facing applications leveraging AI functionality. However, technical leaders grapple with three primary challenges when building AI: lack of quality data, lack of proper application development skills, and lack of proper data science and machine learning experience.
The road to AI doesn’t need to be burdened with advanced data requirements and endless development cycles. Professional IT solutions and service providers like Softline have the expertise and experience to drive through your company on this road. Contact our team and we help you to simplify and strengthen the deployment of AI in applications and gain all the benefits of AI.
“I think it’s important to provide reassuring answers, not only to specific challenges, but also to bring out unstated, latent needs,” says Petra Csikós, account manager at Softline Hungary. How is this happening and what is its significance for the future? She explains it in detail in this interview.
Adaptability and resilience are business advantages even in the best of times. When things get tough, they can mean the difference between thriving, surviving, or struggling. Digital transformation is foundational to success in a changing world. In this article we summarize few lessons from a Microsoft ebook that can help organizations in their digital transformation.
Migracija u oblak i modernizacija oblaka mogu vam se činiti kao tehnička odluka, no u suštini se radi o poslovanju. Dva ključna pitanja na koja organizacije moraju pronaći odgovor su: „Što potiče ovu migraciju našeg posla u oblak?“ i „Zašto sada?“. U ovom članku dotakli smo se pokretača modernizacije oblaka.
Financial services providers are forced to rapidly accelerate the digitization of their businesses as managing data well is now the cornerstone for digital transformation. AI will become crucial in helping banks and others to automate operations, manage risk, prevent financial crime and cyberattacks, and personalize their services. Learn how AI is helping financial institutions to transform their operations to meet their current challenges and to prepare for future.