Online collaboration tools, instant file sharing and real-time tracking of any changes considered basic requirements in more and more companies. With the growing demand there are countless solutions that aimed to increase productivity, however, when their usage is not properly planned and harmonized, the result is often disappointing.
This was the case at one of our customers who represents Mercedes-Benz, Mercedes-AMG, Mercedes-Maybach, and Setra brands in the Belarusian market. In addition to car sales, Automobile House "Energia GmbH" LLC provides repair and maintenance services. Their colleagues work with an enormous amount of data including contracts, necessary certificates and other documents. Streamlining their internal communication was a focal point in increasing business productivity.
Our experts worked closely with the customer to get a full understanding of the underlying issues, as a result we were able to provide a complex solution. We have introduced Microsoft 365 not only as an enterprise-grade email service, but a multifunctional cloud platform that offers cloud storage, collaboration tools, free calls, meetings, and much more with easy access from anywhere.
As an essential step we supported the company in migrating to the Exchange email service offering world-class security. Special tools block malicious programs and unwanted email, while the encryption platform prevents confidential data leaks. While IT management is simplified, downtime decreases to zero adding additional IT infrastructure resilience.
As many employees of the dealership work on the go, they need to access documents remotely. With Microsoft Teams they can stay in touch with their customers and partners. For prompt communication, specialists use chats where they can discuss projects, approve necessary documents, hold meetings, and make calls. The integration of Teams with productivity applications like Word or Excel makes it convenient and quick to access, edit or share any document. They can also invite external partners or clients to Teams and promptly discuss emerging issues with them. This type of communication can increase customer loyalty and strengthen partner relationships.
To streamline the document flow, Softline experts transferred the existing corporate document storage and re-built it in SharePoint. The new storage can be used for internal documents but also for files that require more than one collaborator. This way, not only the documents can be accessed easily, but all the previous changes and edits are visible so they can safely use the final version of them.
Throughout the transformation Softline provided full support in migrating to the new platform, configuring platform services, and training the colleagues. After the project implementation, Softline provided the company with consultation and technical support. Due to the employee-oriented approach, all the colleagues have a strategic understanding and became active users who can work in a single secure environment. The harmonized solution also lowers the cost of ownership for the Microsoft 365 services compared to local hosting of standalone software systems and with rich insights the company can increase efficiency and drive business growth.
Our experienced colleagues can find the solution that fits your company perfectly. With our holistic approach towards IT infrastructure we support our customers in advisory, migration, adoption and we facilitate trainings and specialized workshops.
From keeping track of tasks and deadlines to receive project feedback, Microsoft 365’s additional services are here to help. Discover all the applications it offers, and create, collaborate and share your best work.
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As part of our extensive Adoption and Change Management services we can design and build custom business applications integrated into Microsoft Teams to make teamwork more productive with automation, data insights and new user experiences. Read more about our complete Adoption and Change Management services portfolio!
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