As part of Microsoft Office 365, Teams is a useful tool for phone calls and video calls, chatting and sharing files. But what if it were even more useful and convenient for your customers and employees?
Introducing Microsoft Teams and Callflow Cloud PBX bundles
We combined Microsoft Teams with the Callflow platform to bring you a completely new, enhanced contact center solution for your enterprise.
Teams-enabled business calls:
Microsoft Teams users can call any public telephone network straight from within the application, as well as receive calls from customers and partners directly in Teams.
Business phone numbers:
Microsoft Teams Direct Routing lets your team use their existing phone numbers or assign new ones. It works with any existing geographic, non-geographic or international numbers.
Call transfer, hold, forwarding, routing to a group or voicemail, caller ID – all standard PBX functions are at hand. Make outgoing calls at a touch of button in your contact’s profile.
All calls with customers/partners are visualized directly in Microsoft Teams.
Calls can be monitored in real-time in Microsoft Teams.
Easily add comments to each call.
Callflow Cloud PBX’s integration with Microsoft Teams enables you to:
Handle and receive phone calls using Microsoft Teams for back-office or call-center users.
Save time, effort and money with automatic data sync (no need for employees to switch between Callflow Cloud PBX interface and MS Teams).
Transfer calls between Microsoft Dynamics 365 and Microsoft Teams thanks to an inbuilt integration feature.
Use the Click-2-Dial option found next to any phone number field in Dynamics 365 (also available from the Search and the Command Bar).
Enjoy full contact center support for your employees working with Teams (queues, call recording, call statistics and reporting, call history, call log, etc.)
Thanks to the total integration between Microsoft Teams and Callflow Cloud PBX, your employees can now collaborate with colleagues, customers and partners via one single app using a voice telephone line. A convenient solution that works with a wide range of devices, all leading into Microsoft Teams, software/hardware IP phone and other connected devices.
Callflow Cloud PBX additional perks
Intelligent call forwarding:
Incoming calls ring in the IP phone and Microsoft Teams app simultaneously. If your employee isn’t available, the call gets diverted to another employee or a mobile number.
Call forwarding to groups of employees :
Depending on their location, language or time zone.
Interactive voice response:
Pre-recorded voice messages and DTMF dial tones divert your customers to the most relevant department of your organization.
Migration to existing phone numbers:
Employees can have several phone numbers in different countries.
Precisely targeted call forwarding:
Incoming calls can be diverted to a phone line within your customer’s country.
Greetings in various languages:
Your international customers will love this one.
Employees can enquire about incoming, outgoing and missed calls.
Recording of incoming and outgoing calls:
Listen to calls later and keep track of the quality of your customer service.
Bullet-proof security and privacy:
All communication via Callflow Cloud PBX is encrypted.
Although the number of customer service channels is growing, the importance of phone calls is still inevitable when providing an outstanding customer service. It offers a more personal connection with customers and more efficiency when resolving complex issues. Check out how Callflow solution solved the challenges of an e-tailer who struggled with missed customer calls and how they turned these opportunities into satisfied customers.
Setting up and managing a reliable telephone system is a fundamental step in delivering smooth customer experience across various industries. Learn about the features that can offer your customers a convenient experience and make your internal processes more efficient.
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Organizacije moraju pronaći način kako svojim zaposlenicima pružiti kvalitetne i sigurne uvjete za hibridni rad. Primjenom modula za naručivanje uredskog materijala putem aplikacije za zaposlenike tvrtke Softline svakodnevni rad zaposlenika u novom hibridnom radnom okruženju postaje jednostavniji. Ovaj modul olakšava postupak naručivanja te ga čini brzim i jednostavnim. Pročitajte članak i otkrijte prednosti koje naše rješenje nudi vašoj organizaciji.