Softline Group and CALLFLOW announced a partnership to further accelerate digital transformation and provide a wide array of unified communication solutions for customers in Eastern Europe. Through this partnership, CALLFLOW contact center solutions and private branch exchange (PBX) systems become available through Softline in Hungary, Serbia, Slovenia, Romania, Croatia and Bulgaria. As a result, Softline customers in Eastern Europe are able to implement a highly appraised solution, unlocking the full potential of digitalisation.
‘As businesses have to adapt to changing environments constantly, they need reliable and scalable solutions to fuel future growth. We, at Softline, are relentlessly expanding our service portfolio and support our customers in digital transformation. We are excited that through this partnership, we can offer more flexibility and efficiency for businesses to enhance their call center solutions’ – said Zoltán Mészáros, Vice President, Softline Eastern Europe.
“Our IP PBX and cloud contact center platforms are designed to meet the evolving requirements of businesses all around the world. Their simplicity and usability have allowed us to onboard hundreds of business customers in Europe’, said Martin Kokalov, CALLFLOW CEO.
The addition of cloud phone systems means improving external and internal communication for any business. PBX delivers easy flowing customer interactions, and improved efficiency within every call center. It also enables the agents to work remotely while using the same phone numbers as onsite. The phone systems can be adopted instantly across one or multiple departments and locations, and provide enterprise grade security.
Additionally, cloud contact center solutions are suitable for call centers of any size, and can manage outbound campaigns in connection with telemarketing and researches or inbound campaigns related to customer service, sales and hot lines.
The cloud-based solutions enable easy setup and can be seamlessly integrated into Microsoft Teams, various customer relationship management solutions and enterprise resource planning systems.
Our colleagues supported Colombian University Uniminuto in implementing digital learning during the pandemic. As a result, the university transformed the way they interact with the students. The classes did not stop for a single day and the lockdown didn’t interrupt their being together. Today they have robust platforms enabling them to work 100% remotely.
Adaptability and resilience are business advantages even in the best of times. When things get tough, they can mean the difference between thriving, surviving, or struggling. Digital transformation is foundational to success in a changing world. In this article we summarize few lessons from a Microsoft ebook that can help organizations in their digital transformation.
Financial services providers are forced to rapidly accelerate the digitization of their businesses as managing data well is now the cornerstone for digital transformation. AI will become crucial in helping banks and others to automate operations, manage risk, prevent financial crime and cyberattacks, and personalize their services. Learn how AI is helping financial institutions to transform their operations to meet their current challenges and to prepare for future.
Although the number of customer service channels is growing, the importance of phone calls is still inevitable when providing an outstanding customer service. It offers a more personal connection with customers and more efficiency when resolving complex issues. Check out how Callflow solution solved the challenges of an e-tailer who struggled with missed customer calls and how they turned these opportunities into satisfied customers.